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Customer Relationship Management (CRM) covers methods and technologies used by companies to manage their relationships with clients. Information stored on existing customers (and potential customers) is analyzed and used to this end. Automated CRM processes are often used to generate automatic personalized marketing based on the customer information stored in the system. |
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Results 1 - 25 of 186 matches |
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Benchmarking Report 2009 |
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This report created by the Service Desk Institute and sponsored by LANDesk provides an insight into the UK IT Support Industry by examining the core of any organisation - the Service Desk. The study covers a wide range of issues from technology and metrics through to training and salaries.
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Magic Quadrant for E-Commerce |
| By : IBM |
Published Date: Mar 04, 2009 |
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The online customer experience, Web 2.0 and the consumerization of technology are driving online sales strategies, as well as the demand for site redesigns and upgrades. Use this Magic Quadrant during vendor evaluation and selection.
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Why intranets fail (and why they don't have to) |
| By : Ektron |
Published Date: Oct 28, 2009 |
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As the Internet evolves, users become more and more savvy about what they want from the experience. Web sites are updated daily when they used to change monthly, and social networking sites such as Facebook and Myspace are checked more often than e-mail. Users know what they want and where to get it.
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Comparison Guide: Midmarket ERP Solutions |
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Right now, most of the ERP action is happening in the midmarket. More and more midsize companies - which are rather broadly defined as organizations that earn more than $50 million annually in revenue but less than $1 billion - are looking to replace outdated ERP systems or jump into the technology for the first time.
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IDC Whitepaper: Lotus Blooms in 2009 |
| By : IBM |
Published Date: Aug 21, 2009 |
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The growing adoption of collaborative and social networking applications such as Lotus productivity software is reflected in IDC's Canadian forecast, detailed in this white paper.
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Legacy Tools: Not Built for Today's Helpdesk |
| By : LogMeIn |
Published Date: Aug 21, 2009 |
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This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. It also highlights best practices that organizations can use to choose enterprise helpdesk tools that better meet the needs of remote employees, while also helping to cut costs. Get this white paper today and find out how legacy tools can fall short when it comes to supporting today’s mobile workforce. See how it easy it is to make the switch to best-in-class helpdesk solutions.
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Numara Track-It! Help Desk Management for Improved Efficiency and Easier Requests |
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Find out how Numara Track-It! can help you build better processes, manage organizational knowledge and solve problems quickly. Keep issues from falling through the cracks and efficiently manage help desk requests as well as other processes that require request management: • Optimize help desk efficiency with easy to use systems • Empower customers with self service • Improve productivity with automated alerts, notifications and assignments • Reduce diagnostic time with knowledge management • Reduce resolution time with asset and work order history
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Results 1 - 25 of 186 matches |
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