Customer Service Customer Service is the provision of labour and other resources, for the purpose of increasing the value that buyers receive from their purchases and from the processes leading up to the purchase. With the rising dominance of the service sector in the global economy, customer service has grown in importance, as its impact on individuals, households, firms, and societies has become widespread.
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Download this complimentary report and learn about the overwhelming number of business managers using an application or service that is not sanctioned by IT.
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By: PC Mall
Published Date: Feb 04, 2012
SMBs are making virtualization one of the hottest trends in IT. The reasons? Virtualization reduces the cost and complexity of technology, frees up time to make their businesses more responsive and improves their ability to rebound from disasters.
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By: PC Mall
Published Date: Feb 04, 2012
Take a look at this guide to learn how you can get started quickly with VMware to create a more robust, highly available infrastructure at a low cost that's simple to deploy and manage.
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By: PC Mall
Published Date: Feb 04, 2012
Learn how VMware virtualization solutions can help you address disasters quickly and easily. This white paper takes an in-depth look at some of the key features of virtualization that help defend your IT environment against disaster.
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By: PC Mall
Published Date: Feb 04, 2012
The VMware SMB Survey is designed to help small and midsize businesses (SMBs) understand the benefits their peers are achieving with virtualization.
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By: Oracle
Published Date: Feb 03, 2012
This online study, conducted by an independent service, polled 1,054 U.S. consumers of ages 18 years and older.
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By: Oracle
Published Date: Feb 03, 2012
This white paper details a commerce-anywhere approach that encourages businesses to extend their concept of the research and purchase process beyond individual transactions.
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By: Oracle
Published Date: Feb 03, 2012
The time has come to focus "aggressively on e-commerce technology, particularly on multichannel and personalization technologies." To fight this battle effectively, e-sellers must give customers reasons to choose them over their competitors.
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By: Oracle
Published Date: Feb 03, 2012
This white paper offers 10 considerations to help guide the selection criteria for your next e- commerce platform-which should be the last e-commerce platform you ever need to buy.
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By: Oracle
Published Date: Feb 03, 2012
Delivering a Unique Online Experience for Segments, Regions, and Brands: Knowing When to Use Personalization, Microsites, and Independent Sites - This white paper discusses a range of site implementation options and recommending best practices.
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By: HP
Published Date: Feb 02, 2012
Implementing a private cloud can be complex and daunting. HP's solution, CloudSystem Matrix, helps you build a turnkey private cloud environment. Read now to find out more!
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This paper will first outline the challenges of ERP selection and implementation and then offer practical advice and critical success factors to make sure your ERP process is smooth and effective.
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By: PC Mall
Published Date: Feb 01, 2012
Real estate broker and educator john Mayfield chose the hP elitebook 2740p tablet Pc as his traveling companion and portable office. Find out more about John and what HP EliteBook can do for you!
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By: PC Mall
Published Date: Feb 01, 2012
Take a look at this brochure to find out more about the HP Elite Series
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By: PC Mall
Published Date: Jan 31, 2012
"In a small business like ours, the IT director wears many hats and budgets are always tight. Standardizing on HP solutions streamlines management, enhances productivity and reduces environmental impact."
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By: PC Mall
Published Date: Jan 31, 2012
The Officejet Pro 8600 models represent the cream of the office ink jet crop.
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By: IFS
Published Date: Jan 04, 2012
How can ERP with Green SCM tools help manufacturers satisfy green supply chain requirements in order to satisfy customers and regulators? Find out now
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Join in this conversation with John McKenny, BMC's VP of Worldwide Marketing for MSM, as we uncover the advantages of dynamic workload management.
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Changing or consolidating job schedulers may seem daunting. However, the benefits of switching to enterprise workload automation outweigh the risks.
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By: Oracle
Published Date: Dec 14, 2011
Read this brief to learn four steps to help guide your customer loyalty strategy.
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By: Oracle
Published Date: Dec 13, 2011
Read this free white paper to learn about all-in-one systems that build your brand and keep customers coming back.
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By: Oracle
Published Date: Dec 13, 2011
Read this white paper to learn how a lightweight mobile CRM application - more task - than system-focused - can actually provide useful information and encourage salespeople to utilize it.
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By: Oracle
Published Date: Dec 13, 2011
Read this guide to learn five areas to consider when choosing a SaaS CRM solution.
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By: Oracle
Published Date: Dec 13, 2011
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders.
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By: Oracle
Published Date: Dec 13, 2011
VP of product management at Oracle, explains how a good customer relationship management tool can please customers, while saving time and money.
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