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Browse Directory> Infrastructure and Systems Management> Networking and Communications Solutions> Interactive Voice Response (IVR/ CTI) 1 - 21 of 21  ALL RESULTS   SOFTWARE   SERVICES AND RESELLERS   HARDWARE   RESEARCH  Eight Steps for Keeping Customer Experience Momentum During an Economic Downturn by Avaya Inc.  November 2008 - (Free Research) Read this paper to see the research and to learn the eight steps that Forrester recommends for customer experience executives in this environment in preparation for tightened budgets, intensified focus on costs, and customer dissatisfaction. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT Thriving in an Economic Downturn by Avaya Inc.  August 2008 - (Free Research) This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low — even when everyone is tightening their budgets. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER The Adaptable Business Architecture: How SIP and Web Services Transform the Voice Self Service Model by Avaya Inc.  June 2008 - (Free Research) This white paper details the the Avaya Voice Portal and Dialog Designer solution architecture, which combines the SOA approach embedded within the software elements of Avaya's Voice Portal and Dialog Designer solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience by Avaya Inc.  July 2008 - (Free Research) This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Choosing the Right VOIP Gateway for Microsoft UC: A Guide for Voice Infrastructure Decision-Makers by NET Quintum  November 2008 - (Free Research) This white paper outlines the opportunities and challenges companies face as they implement Microsoft UC as part of their overall computing-and-communications environments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER E-Book: From Web to Phone: Using Interactive Speech Applications to Automate Business Processes by Angel.com  November 2008 - (Free Research) Speech applications have long promised a strong return on investment by automating routine call center tasks and reducing live operator costs. This white paper gives more details. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Driving Quality, Not Costs in Retail by Angel.com  October 2008 - (Free Research) This paper explores key benefits and unique applications of Interactive Voice Response (IVR) and call center solutions for the retail industry. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Voice-Enabling Salesforce.com with SalesByFone by Angel.com  October 2008 - (Free Research) SalesByFone by Angel.com makes it possible to access, update, and manage accounts, contacts and leads directly in salesforce.com through voice commands over the phone. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST Putting the Caller First: Interactive Voice Response (IVR) & Voice User Interface (VUI) Design That Enhances Customer Experience by Angel.com  October 2008 - (Free Research) Attend this webcast to learn how with Inbound and Outbound Interactive Voice Response (IVR) solutions, Angel.com combines the power of the telephone, your data and the web to generate information-driven communications and transactions. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST Keeping Your Workforce Connected by Cisco Systems, Inc.  March 2008 - (Free Research) Keeping a workforce connected to people and to data anytime, anywhere, is a big step toward boosting operational efficiency. In this whitepaper learn how IP (Internet Protocol) communications and Virtual Private Networks (VPNs) can help your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Cisco IPC Cost Savings Calculator by Cisco Systems, Inc.  February 2008 - (Free Research) This tool will estimste your current voice costs based on industry averages in a traditional PBX environment. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST Siemens Enterprise Communications by CA  October 2008 - (Free Research) When Siemens Enterprise Communications expanded its network management services, it overcame the challenge of meeting growing customer demands while keeping costs low, by using a Network & Voice Management solution from CA. (CASE STUDY) GO TO CASE STUDY Ensuring Successful Voice Over IP Deployment by CA  October 2008 - (Free Research) During this podcast learn what you can do at each stage of a VoIP deployment that will help you understand the capacity requirements of your current environment, smooth your transition to IP voice, expedite time to value and maximize ROI. (PODCAST) VIEW ABSTRACT | GO TO PODCAST InComparison Network and Voice Management Software paper by Bloor Research by CA  October 2008 - (Free Research) In this paper, CA presents an eye-opening look at ways to improve your IT infrastructure at its most fundamental level. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Optimize Multi-vendor Voice and Data Networks for Service Quality, Responsiveness, and Cost of Delivery by CA  August 2008 - (Free Research) Learn how CA Network and Voice Management solution improves the quality of service, reduces the impact of service disruptions and controls OPEX and CAPEX through better use of resources. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Seven Reasons Why SIP Will Improve Your Customer Care Strategy by Genesys  November 2008 - (Free Research) This document describes how Opus Research evaluates seven ways that firms can build a customer-centric organization and enhance the customer experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Customer Interaction Analytics: Quality of Care on the Critical Path by Genesys  November 2008 - (Free Research) As customer care spans multiple modalities requiring real-time responses, “analytics” has become an all-purpose word that embraces monitoring and recording. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys  September 2008 - (Free Research) This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement? by Genesys  June 2008 - (Free Research) This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys  June 2008 - (Free Research) This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Genesys Global Consumer Survey - 2007 by Genesys  March 2008 - (Free Research) This survey highlights the importance of the contact centre experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER 1 - 21 of 21

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