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Browse Directory> Business Solutions> Customer Service> Customer Service (General) 1 - 25 of 214   |   <<   <   1 2 3 4 5  of 9    >   >>  ALL RESULTS   SOFTWARE   SERVICES AND RESELLERS   HARDWARE   RESEARCH  Parature's Online Customer Service Software & Solutions Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they... by: Parature Inc.. TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident... by: TechExcel, Inc.. Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support... by: SAP America, Inc.. Safe Sight -- Service Organization Management by High 5 Software  May 2008 - (Free Research) Case Study: After implementing High 5's SME system in mid-2007, security systems integration company Safe Sight experienced improvements in profits and operations in just a few months. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER The 2007 ERP in Manufacturing Benchmark Report by Epicor Software Corporation.  May 2008 - (Free Research) This report aims to serve as a roadmap to those in the manufacturing community who desire to reduce costs, improve accuracy of inventory schedules, and develop customer responsiveness through successful ERP implementations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation.  Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT Moving Beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions  May 2008 - (Free Research) In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER The Call for More Progressive Self-Service: How Flexible Online Billing Experiences Help Meet Rising Expectations in the Communications Sector by Pitney Bowes Group 1 Software  July 2008 - (Free Research) This white paper reviews the five best practices that help global communications business meet and exceed customer expectations at every step of the way--including the critical online billing experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Shenzhen Telecom by Pitney Bowes Group 1 Software  July 2008 - (Free Research) Pitney Bowes Group 1 Software customer communication management (CCM) solution allows Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY Making the most of OSS and service provider CRM by Pitney Bowes Group 1 Software  June 2008 - (Free Research) In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT Top 5 Online Billing Capabilities in the Communications Sector for the Ultimate User Experience by Pitney Bowes Group 1 Software  June 2008 - (Free Research) Listen to this educational podcast now to discover the essential capabilities needed to help speed cash flow, reduce customer service costs and churn, and stay connected to customers. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST Avoiding Data Integration Pitfalls by Pitney Bowes Group 1 Software  May 2008 - (Free Research) In this Webcast, featured speaker Michael Czerniawski of System's Evolution, Inc. (SEI), discusses data integration pitfalls and will provide you the five keys to getting the information you need now. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST How Cellular South Identified Service Coverage Areas and Improved Customer Service by Pitney Bowes Group 1 Software  April 2008 - (Free Research) Using Envinsa® from Pitney Bowes MapInfo, Cellular South has increased overall knowledge of service availability for customers and employees, drastically improving customer service and decision making across the entire company. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY Data Quality and Identity Resolution by Informatica Corp.  June 2008 - (Free Research) This paper describes how identity Resolution complements and extends the application of data Quality and data integration processes into business applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Take Your Customer Service to the Next Level: Are you providing your customers with a satisfying experience that will keep them coming back? by Cisco Systems, Inc  March 2008 - (Free Research) In a marketplace where too many products and services are chasing too little demand, small and medium-sized businesses (SMBs) face a daunting challenge: Do everything possible to attract and retain customers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER World-Class Customer Care: Dr. Janelle Barlow, Author of "Branded Customer Service", and Business-guru Michael Gerber Share Their Insights. by Cisco Systems, Inc  March 2008 - (Free Research) Dr. Janelle Barlow of "Branded Customer Service: The New Competitive Edge", shows how to provide world-class customer care and business-guru Michael Gerber explains how to provide a customized product through a standardized process. (PODCAST) VIEW ABSTRACT | GO TO PODCAST Faster Turnaround for Customer Enquiries by Cisco Systems, Inc  March 2008 - (Free Research) Learn how Cisco solutions can make the integration of business applications with voice communications simple and cost-effective in this podcast. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Streamlining Operations by Integrating Front- And Back-Office Functions by Cisco Systems, Inc  February 2008 - (Free Research) A computer networking system combined with front- and back-office business software applications can help you fill the integration bill. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Save Paper and Expenses by Going Mobile by Cisco Systems, Inc  February 2008 - (Free Research) Paper is a large expense that small and medium-sized businesses (SMBs) can easily cut and by going paperless, SMBs can also reduce toner, ink, electricity, and other related costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Lumber Company Cuts Customer Delays down to Size by Cisco Systems, Inc  February 2008 - (Free Research) The Cisco Unified Communications system has eliminated the need for a separate intercom system, as well, employees can now send a page to any one of the three locations by using their Cisco Unified IP Phones to dial a special number. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY Increase Operational Efficiency by Outsourcing by Cisco Systems, Inc  February 2008 - (Free Research) There are only so many hours in the day, do you really want your employees spending valuable time managing your business's information technology (IT) system? (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Intelligent Call Handling - Optio Improves Customer Responsiveness by Cisco Systems, Inc  February 2008 - (Free Research) Optio Software depends on Cisco Unified Communications to deliver more responsive customer service and better manage worldwide operations. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST Improving Customer Service in SMBs through Collaborative Tools by Cisco Systems, Inc  February 2008 - (Free Research) Getting a business team to work together no longer depends on occupying conference rooms, much less on managers leading huddles or shift briefings. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER How to Provide World-Class Customer Service in Small and Midsized Businesses by Cisco Systems, Inc  February 2008 - (Free Research) Join industry experts, leading business authors, and BizWise TV host Rick Spence as they discuss the whys and hows of providing world-class care to customers. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST Five Ways to Improve Your Company's Efficiency by Cisco Systems, Inc  February 2008 - (Free Research) Small and medium-sized business (SMB) customers and suppliers are increasingly savvy, with high expectations for immediate and personalized service and support. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Eight Strategies for First Rate Customer Service by Cisco Systems, Inc  February 2008 - (Free Research) In a marketplace where too many products and services are chasing too little demand, businesses face a daunting challenge: do everything possible to attract and retain customers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER 3 Tips for Managing Customer Relationships by Cisco Systems, Inc  February 2008 - (Free Research) Every experienced business owner knows that customer relationships make or break a business, that much is simple. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Unified Communications Offers Value To Small And Medium Businesses: Global Study Indicates Several Benefits For SMB Professional Services Firms (Part 3 of 3) by Cisco Systems, Inc  February 2008 - (Free Research) SMB professional services firms need to deliver quality service, yet they face challenges in managing their remote workforce and collaborating with co-workers to meet project timelines. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER 1 - 25 of 214   |   <<   <   1 2 3 4 5  of 9    >   >>

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