SLA Service Level Agreement (SLA) is that part of a service contract in which a certain level of service is agreed. A SLA is therefore NOT a type of service contract, but a part of a service contract. A service contract can contain zero, one or more SLA's. A contract containing SLA's is usually referred to as a performance contract. SLA's are becoming more and more popular. They are used extensively for provision of IT services, but also in other fields the popularity of SLA's is growing
By: Oracle
Published Date: Feb 03, 2012
This online study, conducted by an independent service, polled 1,054 U.S. consumers of ages 18 years and older.
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By: Oracle
Published Date: Feb 03, 2012
This white paper details a commerce-anywhere approach that encourages businesses to extend their concept of the research and purchase process beyond individual transactions.
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By: Oracle
Published Date: Feb 03, 2012
The time has come to focus "aggressively on e-commerce technology, particularly on multichannel and personalization technologies." To fight this battle effectively, e-sellers must give customers reasons to choose them over their competitors.
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By: Oracle
Published Date: Feb 03, 2012
This white paper offers 10 considerations to help guide the selection criteria for your next e- commerce platform-which should be the last e-commerce platform you ever need to buy.
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If your current version control system is inadequate, and you have pushed it to its limits, you do have to ask yourself: do I want to migrate my problems? Or start anew? This white paper will communicates a comprehensive approach to determining a migration scope method that will maximize developer productivity during the transition.
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By: PC Mall
Published Date: Aug 12, 2011
This white paper, by IBM's Global Technology Services, acknowledges that business leaders face a big challenge making sense of all the cloud offerings
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By: PC Mall
Published Date: Aug 12, 2011
This white paper examines the powerful new features of Microsoft Exchange 2010 and the flexible hosting options that are available through PC Mall Inc
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Great Requirements are Free is a new idea in webcasts: It recognizes that everyone from executive to analysts are busy and can’t always free up the time to view a forty-five minutes to one hour session during the day. Micro casts are short, hard-hitting, and informative sound-bites on critical issues. We guarantee it will be a productive 10 minutes in your day.
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Download the white paper to find out more about next-gen IT solutions - and how IT in the cloud will help your organization not only keep up with today's complex IT ecosystem, but manage it more efficiently than ever before!
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By: Oracle
Published Date: Feb 03, 2012
Customers that wish to incorporate the power of the Oracle Live Help On Demand solution into their corporate Facebook pages are typically looking to do more than just place a static live chat or click-to-call button.
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By: Oracle
Published Date: Feb 03, 2012
This online study polled e-business executives at 60 midsize companies ranging from retailers and consumer product manufacturers to telecommunications and technology providers.
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Download Protecting Users From Firesheep and other Sidejacking Attacks with SSL to learn how to avoid HTTP attacks.
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By: HP
Published Date: Sep 07, 2011
This whitepaper introduces and describes StoreOnce software, next-generation deduplication technology from HP and Intel that allows for better management, higher performance, and more efficient data protection, while providing IT administrators with a cost-effective way to control unrelenting data growth.
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By: Aternity
Published Date: Aug 26, 2011
This whitepaper provides insight, best practices, and recommendations for monitoring the end user experience within Virtual Desktop Infrastructures (VDI).
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By: VMware
Published Date: Aug 23, 2011
Virtualization is the essential catalyst for enabling the transition to cloud computing. VMware, the fastest growing enterprise software company and virtualization industry leader, builds on virtualization to deliver cloud infrastructure and management solutions that significantly reduce IT complexity.
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By: VMware
Published Date: Aug 17, 2011
VMware ZimbraŽ delivers more value to SMBs than competing collaboration solutions, including greater user productivity, efficiency and agility.
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Browse this summary for additional information about performance capabilities of an IBM Storwize V7000 storage system and IBM x3850 X5 servers.
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Take a look at this flier for additional information regarding archiving and retention solutions from IBM.
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This ESG Lab report examines an innovative high speed data compression appliance from IBM.
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Read how Real-time Compression can impact your environment in the ESG Lab Validation Report.
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Listen to this recorded webcast to learn how your organization can benefit from moving to a cloud-based email archiving solution, what is involved in the move, and how to ensure you are truly protected from a legal, compliance and security standpoint.
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In this white paper, authored by Numara Software and Pink Elephant, we examine the critical role of having effective processes in driving down service costs. In particular, the paper demonstrates the importance of process and automation in helping IT executives stretch their IT budget further.
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Alfred Ashley Group helps small businesses overcome the daunting prospect of buying, installing, and managing computer and telephone system solutions. Building in best-in-class and cost-effective security is vital for meeting customer expectations and achieving the company's revenue and profit goals.
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By: NEC
Published Date: Sep 14, 2009
This white paper is a business briefing for C-Level Executives on how integrating a range of technologies - including unified communications, service oriented architecture, virtualization and cloud computing - can transform the productivity and profitability of large enterprises.
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By: LANDesk
Published Date: Aug 26, 2009
Service management solutions have the potential to return very significant hard-currency ROI. Successful implementations dramatically improve decision accuracy, enhance productivity, increase operating efficiency and reduce operational risk by providing comprehensive context for a wide range of management decisions.
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