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Overview: Avaya is a global leader in communication systems, applications and services.
KnowledgeStorm's detailed company reports contain important information including: stock symbols, company size, addresses, and more. You may access this additional information about this company by viewing one of the detailed solution reports or research abstracts listed below
A Framework for Deploying UC: Using a Repeatable Process for Optimizing Your Technology by Avaya Inc.
November 2008 - This white paper describes a four step framework for moving unified communications from an ad hoc, deployment scenario, which has resulted in many of the companies interviewed having a siloed implementation.
A Practical Guide to VoIP for Small Businesses by Avaya Inc.
August 2008 - VoIP is a new communications technology that brings with it several new capabilities that really change the meaning of the term telephone call. This guide will give you a better understanding of VoIP so you can see what it can do for your business.
Accelerating Emergency Response for Compliant and Efficient Incident Management by Avaya Inc.
July 2008 - This white paper demonstrates how to improve incident response management in line with the emerging FEMA guidance and post-Katrina regulations.
Addressing the Threats and Opportunities Presented During the Current Economic Downturn by Avaya Inc.
July 2008 - This paper will explore the implications of the emerging economic slowdown for IT and telecom managers and lay out prudent strategies for proactively managing through the downturn.
Are You Ready for Unified Communications? Creating an IT Organization to Support Unified Communicaitons by Avaya Inc.
November 2008 - On top of the new business communication capabilities that are possible with unified communications (UC), new challenges await the IT department in how to deploy and manage this integrated platform.
Avaya Unified Communications Can Reduce Cell Phone Expenses by Avaya Inc.
July 2008 - By converging real-time, near-real-time, and non-real-time business communication applications, Avaya Intelligent Communications can dramatically reduce cell phone expenses, taking Unified Communications to the next level.
Best Practices for Home Agents by Avaya Inc.
June 2008 - Home agents represent an opportunity to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program.
Changing Business, Changing Lives by Avaya Inc.
June 2008 - Many organizations have taken the leap, changing how they conduct business and leveraging technology to bring about maximum benefit.
Comparing MPLS and Internet Links for Delivering VoIP Services by Avaya Inc.
June 2008 - This paper documents a real-world field study that concludes the availability and call quality of VoIP over Multi-protocol Label Switching (MPLS) is comparable to that of VoIP over the public Internet.
Contact Centers for Dummies by Avaya Inc.
November 2008 - This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.
Converged Network Security for Dummies by Avaya Inc.
November 2008 - This Dummies piece focuses on securing the enteprise converged network through a multi-layered security model.
Cost Cutting in IT to Cope with Economic Slowdown by Avaya Inc.
July 2008 - IT organizations are under pressure to reduce the cost of IT and to use IT to reduce the operating costs of the enterprise. This report compiles a list of common IT-related budget-cutting ideas with links to specific research currently available from Gartner.
Creating the Green IT Action Plan by Avaya Inc.
November 2008 - IT organizations should start by crafting an action plan for implementing green IT principles.
Eight Steps for Keeping Customer Experience Momentum During an Economic Downturn by Avaya Inc.
November 2008 - Read this paper to learn the eight steps that Forrester recommends for customer experience executives to take in preparation for tightened budgets, intensified focus on costs, and customer dissatisfaction.
Essential Manager's Guide: Intelligent Communications by Avaya Inc.
June 2008 - How can you improve the efficiency of your business processes? What is the strategic approach that will deliver a competitive advantage today? Discover answers here in the Essential Managers Guide for Intelligent Communications.
Extend the Value of IBM Lotus Applications with Avaya Unified Communications by Avaya Inc.
June 2008 - Enterprise’s who have based their collaboration application strategies on IBM collaboration applications can voice enable them with Avaya to create the seamless ability to “click-to-communicate”
Extend the Value of Microsoft Office Applications with Avaya Unified Communications by Avaya Inc.
June 2008 - Avaya and Microsoft have leveraged their considerable individual technologies and platforms and roadmaps to create a combined vision to make real-time and non-real-time collaboration a reality for enterprises.
Extraordinary Customer Service by Avaya Inc.
June 2008 - Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits.
Forrester Research: Mobility Trends in Financial Services by Avaya Inc.
August 2008 - Research by Forrester on unified communications in financial services revealed that 50% of their employees are mobile 25% of the time during the work week. This paper explores what firms are doing to optimize their mobile workers’ performance.
Go Green and Increase Profitability with Virtual Contact Centers by Avaya Inc.
June 2008 - This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.
How Should an Enterprise Move towards Unified Communications? by Avaya Inc.
July 2008 - Avaya moves customers toward Unified Communications to support complex and flexible work environments. The consultative process begins with a business assessment to understand the communication patterns, and to see where business processes slow down.
IDC Research: Midmarket Companies Build On IP Telephony for Competitive Advantage by Avaya Inc.
November 2008 - Written for technology decision makers in midsize companies, renowned IDC analyst Ray Boggs leverages recent research studies to provide fresh insight on the changing midmarket telephony environment.
Implementing a Telecommuting Program by Avaya Inc.
June 2008 - This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.
Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service by Avaya Inc.
June 2008 - Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture.
IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience by Avaya Inc.
July 2008 - This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.
IP Telephony: Accurately Measuring the Total Cost of Ownership in the Branch Environment by Avaya Inc.
June 2008 - As technical barriers are eliminated and more organizations begin to adopt Internet protocol–based telephony, companies are finding there are demonstrable, real-world total cost of ownership (TCO) advantages associated with implementing IPT solutions.
Is Now the Time to Migrate to IP Telephony? Re-evaluating the Risks and Rewards by Avaya Inc.
November 2008 - As companies with aging voice infrastructures face end of life considerations, there has been a tendency to delay migration planning based upon un-examined fears and exaggerated risks associated with the current capabilities of IP Telephony.
Midsize Communications Solutions for Dummies by Avaya Inc.
November 2008 - Midsize Business Communications for Dummies explores the unique challenges faced by midsize businesses and how intelligent communications can improve interactions across employees, suppliers and customers.
Planning for the Unforeseen: Insuring Communications for All Contingencies by Avaya Inc.
July 2008 - Considering disaster preparedness, this paper explores a range of unforseen situations, highlight lessons learned, and defines communications strategies that can prepare us for meeting the needs of unforeseen events.
Podcast: Intelligent Branch Office Communication Strategies by Avaya Inc.
June 2008 - Craig Wilson, Principle Business Communications consultant and Bruce Mazza, Director of Avaya Intelligent Branch Solutions join Nick Lippis to discuss strategies that create value within branch offices through intelligent communication solutions.
Preparing for the Unexpected: Utilizing Avaya to Help Build Your Communications Continuity Capability by Avaya Inc.
August 2008 - This paper is designed to help enterprises understand how Avaya, with its broad portfolio of systems, applications, built-in recovery features and professional services, can help plan and execute a solid approach to communication continuity preparedness.
Productivity Success Factors for the Mid-Market by Avaya Inc.
June 2008 - Productivity-enhancing technologies such as conferencing and collaboration enable people to work together via real or non-real time communication, and share or exchange information, including documents and other types of content.
Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc.
May 2008 - This white paper discusses the challenges surrounding implementing a multi-site contact center and a solution that can assist you in making a smooth transition.
SIP Communication for Dummies 2nd Edition by Avaya Inc.
November 2008 - Read more about improving your communications and simplifying the device-centric world with SIP Communications for Dummies 2nd Edition.
Solving the E911 Enterprise Location Challenge by Avaya Inc.
July 2008 - Advances in technology are undermining the ability to identify the location of a caller dialing 911. This whitepaper looks at the technical issues, the regulatory environment, and the steps that Avaya is taking to address the E911 challenge.
Teleworking: Real Value for Virtual Workers by Avaya Inc.
June 2008 - The Avaya Unified Communications for Teleworkers solution provides at-home employees the tools that help them stay connected, productive, and satisfied--and IT staff the technology to minimize management complexity.
The Adaptable Business Architecture: How SIP and Web Services Transform the Voice Self Service Model by Avaya Inc.
June 2008 - This white paper details the the Avaya Voice Portal and Dialog Designer solution architecture, which combines the SOA approach embedded within the software elements of Avaya's Voice Portal and Dialog Designer solutions.
The Total Economic Impact™ Of Avaya IP Telephony Solutions Within A Branch Environment by Avaya Inc.
June 2008 - The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Avaya IP Telephony solutions specifically for the branch environment within their organizations.
Thriving in an Economic Downturn by Avaya Inc.
August 2008 - This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low — even when everyone is tightening their budgets.
UC for Dummies by Avaya Inc.
November 2008 - Find here the real-world examples of how unified communications is being used now to solve critical business challenges and the tips you can use to meet your business needs in the modern, mobile work environment.
Unified Communications Implementation: The 7 Areas of your Business That Must be Primed by Avaya Inc.
September 2008 - In this E-Guide, you will find a list of important questions that should be asked of you and your organization when you are considering a unified communications implementation.
Unleashing the Hidden Productivity of Your Mid Size Business by Avaya Inc.
September 2008 - This paper outlines and discusses the evolution of telework and the innovative technologies now available to level the playing fields of commerce for all those who wish to succeed.
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