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Overview: Citrix Online, a division of Citrix Systems, Inc. (Nasdaq: CTXS), offers the leading Web-based access, support, and collaboration software and services. The division offers Citrix GoToMyPC®,Citrix GoToAssist and Citrix GoToMeeting.
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Best Practices for Remote Support and Services by Citrix Online - GotoAssist
July 2008 - After evaluating a number of free and fee-based services, PlumChoice’s team selected the Citrix® GoToAssist Web-based support service.
Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services by Citrix Online - GotoAssist
July 2008 - View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.
How Does Your IT Help Desk Measure Up? by Citrix Online - GotoAssist
July 2008 - Effective and efficient IT operations are the “table stakes” for IT-business groups’ relationships -- they’re taken for granted by user groups but are glaring when absent.
How to Calculate the ROI of Remote Support by Citrix Online - GotoAssist
July 2008 - Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.
Increase First Contact Resolution: The Key to Superior Support by Citrix Online - GotoAssist
July 2008 - John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.
IT Leadership Strategy: How to Provide World-Class Help Desk Support by Citrix Online - GotoAssist
July 2008 - Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.
The Power of Remote Support in Battling Today's Top Customer Support Issues by Citrix Online - GotoAssist
May 2008 - This paper explores various issues and offer guidance to help companies successfully face the challenges to improve service levels and differentiate competitively based on quality of service.
The Strategic Role of IT Culture in Business Performance by Citrix Online - GotoAssist
July 2008 - In this webcast hear an expert panel discuss the challenges that IT faces integrating itself into company culture and attracting, retaining and developing top-flight IT professionals.
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