May 2008 - (Free Research) From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.
Unanet PSA/PPM software is an earned value management system that improves resource scheduling and forecasting, project management, project portfolio management, project accounting, timesheets and expense reports for government contractor, professional services, advanced technology, and Fortune 100 internal services organizations.
January 2004 - (Free Research) The paper will discuss the direct value of the mobile applications, and also explore the ability for mobile technology to drive SLM changes into the business to get the highest value and satisfaction out of every customer interaction.
Akamai solutions for high tech companies provide a high-quality user experience that improves the success of your online activities. Whether your goal is to increase downloading of electronic software or to drive greater adoption of your B2B portal, Akamai can deliver to your customers faster software and page download times across the globe.
June 2008 - (Free Research) After investigating the market, Quality Store selected an integrated retail scheduling system from SERVICEPower that provides guaranteed client and customer service results.
Manufacturing web sites serve a dual role. Extranets keep suppliers and dealers productive and also provide media-rich B2C sites with personalized, engaging content and applications for brand-building and self service. To succeed, manufacturers like Audi, Toyota, and Nissan rely on Akamai.
July 2008 - (Free Research) SageCRM is a powerful, easy-to-use customer relationship management solution that integrates directly with Sage Accpac ERP, also you can synchronize your sales, marketing, and customer care activities across your organization.
NetAcuity IP Intelligence provides the most comprehensive set of IP data available for targeted online advertising, content localization, geographic rights management, local search optimization, local ad serving, and enhanced analytics.
August 2008 - (Free Research) In today's difficult economy, many organizations find it challenging to achieve superior customer service. View this Webcast and explore 5 specific ways to improve the customer experience in a highly cost effective manner.
March 2008 - (Free Research) iovation ReputationManager is capable of introducing a layer of trust and protection for both e-commerce and gaming sites and their customers, without compromising personal privacy.
December 2007 - (Free Research) This CRM guide distills insights from customers, prospects, industry analysts, and the press down to five key principles for CRM success. Use these five CRM principles as a guide for selecting the right solution and deploying CRM successfully. These principles will help you develop a CRM strategy that is aligned with your company’s strategic goals.
March 2008 - (Free Research) This white paper will show how three core strategies must be deployed in order to address current and future business challenges, and to continue the journey toward the one-to-one future.
February 2008 - (Free Research) Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable growth.
RealDialog is a knowledge management, intelligent search and Web self-service solution that enables companies to deliver consistent, accurate, and timely information at every customer touch point. It offers superior capabilities for Web self-service, contact center agent assist, email response management, and employee knowledgebases.
Akamai solutions for high tech companies provide a predictable, high-quality user experience that measurably improves the success of your online activities.
June 2008 - (Free Research) Organizations face many challenges when creating a constellation of global Web sites. They need to maintain brand consistency while allowing for variations that reflect local culture. Creating truly localized Web sites can be a daunting process, in…
Akamai Technologies managed services address core weaknesses of the public Internet, using the Akamai platform - 25,000 servers across 69 countries - to detect and avoid problem spots.
August 2008 - (Free Research) To help marketers identify creative elements that can really improve results, Silverpop undertook a comprehensive study of both BtoB and BtoC email messages, evaluating a variety of creative elements and comparing open and click rates.
August 2008 - (Free Research) Introscope®, from CA's Wily Technology Division, is an application performance management solution that enables you to monitor complex web applications in production environments 24x7, detect problems before they affect your custom...
November 2006 - (Free Research) This Aberdeen Group benchmark report summarizes research conducted with call center, customer experience, and operations executives at over 150 companies. It outlines strategies, technology investments, practices, and innovations of best-in-class contact centers, and recommends specific improvement activities to help achieve contact center goals.
Parature eTicket enables your customers to submit support tickets through your customer service or help desk websites, and enables your support team to track, route and manage customer tickets. As a result, your customer support team will provide efficient, superior customer service, resulting in satisfied and loyal customers.
